GDPR Compliance

Last updated: January 2024

1. Our Commitment to GDPR

garnet-savanna is committed to complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We take data protection seriously and have implemented measures to ensure your personal data is handled lawfully, fairly, and transparently.

2. Data Controller Information

For the purposes of data protection legislation, garnet-savanna acts as the data controller for personal information collected through this website and our services.

Contact details:
Email: [email protected]
Address: 45 Colmore Row, Birmingham B3 2AA, United Kingdom

3. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This is also known as the "right to be forgotten."

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

4. Lawful Bases for Processing

We only process personal data when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary for us to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

5. Data Processing Activities

We process personal data for the following purposes:

• Responding to enquiries and service requests
• Providing financial management consultations
• Scheduling and managing appointments
• Improving our services and website functionality
• Complying with legal and regulatory requirements

6. Data Security Measures

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest where appropriate
• Regular security assessments
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

7. International Data Transfers

We primarily process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the type of data and the purpose of processing.

9. Exercising Your Rights

To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by two months, but we will inform you of any extension within the first month.

10. Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

ICO Website: ico.org.uk

11. Updates to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.